Quality is the most important factor for customer satisfaction for Ali Erdem Tekstil.
Ali Erdem Tekstil is an important home textile company located in Denizli. Mr. Ali Erdem, owner of the company, shared us information about his company offering export products in stock in Denizli. Full text of the interview follows:
Could you inform us about history of your company?
Founded in Denizli in 2008, Ali Erdem Tekstil entered the textile market as a company trading stock products. Ali Erdem started as an unskilled staff in large textile firms in Denizli in 1995, then he served the industry as an administrator for many years. For the need of the textile market, he started to produce home textile products in 2010. Currently, our company offers stock and manufacturing products.
What are your production capacity and product groups?
We produce and market notably towels and bathrobes for home textiles, hotel group textiles, bed linen, bedclothes, napkins and aprons. We produce 25-30 tons of towels monthly, 8-10 thousand bathrobes and other groups. We have from TRL 250 thousand to 300 thousand turnovers monthly.
What about your production facilities?
Giving particular importance to customer satisfaction, our company aims offers products with the best quality at the most competitive price since its inception. As of 2013, our firm plans to participate in international fairs in order to provide better quality and service for its customers abroad.
Could you inform us about your current export markets and target markets?
We export and market our own products and import products to notably European countries, notably Germany, Italy, France and Poland, Romania; African countries such as Algeria, Egypt, Morocco, Chile and Iran, Iraq, Kazakhstan, etc. in Asia. We have customers with the dialogue in developing and emerging countries. Our highest priority is to achieve to reach more countries and cities.
What is your policy on customer satisfaction?
We aim to provide our customers the best quality products at the best price, and work them in the long term with solid fundamentals.
Do you participate in international trade fairs? What do you think about the importance of trade fairs in the sector?
We did not participate in international trade fairs before, but we followed fairs individually and contact with our clients directly. We closely follow the fairs in the sector, and we support them. This trade fairs are effective organizations meeting our suppliers and companies.
What are your goals the year 2013?
We aim to take place in the trade organizations in the country and participate in international fairs abroad in order to serve our customers better in the country and abroad.
Is there anything you want to add about your activities and the industry?
The textile sector gears up the last 3 years. We thank Allah. There are many earnings for people working in this sector. Customer likes reliable company, as producer likes reliable dealer. I suggest everybody not to shop without seeing everything in the market. ‘I would regret not to see rather than not to buy.
